Terms of sale

Last updated: 9 November 2026

This is an English translation for convenience. If there is any difference, the Portuguese version prevails.

1. Who we are

FandomCandles is a brand of Ricardo Velez Gonçalves, Portuguese tax number (NIF) 219514534, based at Caminho do Lago Barca do Lago E4, Apt 14, 8125-423 Quarteira, Portugal. Contact: hello@fandomcandles.com.

2. Products and prices

Our products are handmade candles and wax melts. Small variations in colour or finish are normal and are not a defect.

Prices are in euros. VAT exempt under article 53 of the Portuguese VAT Code (CIVA). Shipping costs are shown before payment.

3. Orders and payment

Payment is made on a secure Stripe page by card, Apple Pay, Google Pay or MB WAY. Your order is confirmed once payment is accepted, and you receive a receipt by email. The invoice is issued and sent by email.

4. Shipping

We ship to mainland Portugal and the islands (Madeira and the Azores). Orders usually arrive within 2 to 5 working days after payment is confirmed. If there is a delay, we will let you know by email.

5. Right of withdrawal (14-day returns)

You have 14 days from delivery to cancel your purchase without giving a reason, under Portuguese Decree-Law 24/2014 (implementing the EU Consumer Rights Directive). To do so, email us with your order number.

After you notify us, you have 14 days to return the products unused and in their original packaging. Return shipping costs are paid by you. We refund the amount paid, including standard shipping, within 14 days of receiving your notice, and may hold the refund until we receive the products.

6. Warranty

Products are covered by the legal guarantee of conformity under Portuguese Decree-Law 84/2021. If a product arrives broken or faulty, contact us with a photo and we will replace or refund it.

7. Safety

Never leave a burning candle unattended or within reach of children or pets. Keep it away from drafts and flammable materials, and do not burn it for more than 4 hours at a time.

8. Complaints and dispute resolution

You can file a complaint in the official Portuguese Livro de Reclamações (electronic complaints book).

For consumer disputes, you can contact an alternative dispute resolution body such as CNIACC – National Centre for Consumer Arbitration (www.cniacc.pt). More information at the Portuguese Consumer Portal (www.consumidor.gov.pt).

9. Governing law

These terms are governed by Portuguese law, without prejudice to any mandatory consumer protection rules of your country of residence.